Refer a Client to Shine Alliance
Referrals in under three minutes, first contact within one business day, and reports that arrive when you need them. That's our commitment to every GP, support coordinator, care manager and discharge planner who trusts us with a client.
Prefer to talk first? Call 0490 427 392.
What we treat
We provide home-visit physiotherapy across the Gold Coast (full service area here) for:
- NDIS participants: mobility, strength, function and capacity building (details)
- Older adults: falls prevention, reconditioning, mobility decline (details)
- Post-surgical rehab: knee and hip replacements, shoulder surgery, hospital-to-home (details)
- Veterans under DVA arrangements (details)
- Musculoskeletal and chronic pain conditions, including WorkCover QLD (details)
Funding types we accept
NDIS (self-managed and plan-managed participants), Home Care Packages / Support at Home, DVA (D904), Medicare CDM/EPC, WorkCover QLD, private health and private paying. If funding is unclear, refer anyway. Sorting it out is our job, not yours.
How to refer, by referrer type
Support coordinators & LACs
Use the NDIS referral form. We contact the participant within one business day and copy you into scheduling confirmation.
NDIS referral form →Home care providers & care managers
Use the aged care referral form. We invoice your organisation directly and send assessment summaries for the care plan.
Aged care referral form →GPs & practice nurses
Email the CDM/EPC plan or DVA D904 straight to us, or use the quick form. No fax required, and we report back at plan milestones.
GP & DVA referral →Surgeons & hospital discharge planners
Email discharge summaries or use the GP/DVA form. Tell us the discharge date and we prioritise the first home visit for that week.
GP & DVA referral →Prefer email? Send referrals to referrals@shinealliance.com.au with the client's name, contact number, funding type and a line about what's needed. No fax, no PDFs-of-scans-of-faxes. We keep it simple. We send our standard service agreement to coordinators and families to review before commencing.
What happens after you refer
- Within 1 business day: we contact the client (or nominated contact) to introduce ourselves and book the first visit.
- First visit: comprehensive assessment in the home, goals agreed with the client, service agreement completed where required.
- Within 1 week of assessment: you receive a summary with findings, recommendations and proposed visit frequency.
- Ongoing: progress updates at milestones, and formal reports (NDIS plan reviews, DVA cycles, care plan reviews) delivered by the agreed date.
Questions before referring? Call 0490 427 392 or use our contact page. We're always happy to discuss a client informally first.
Referrer FAQs
How quickly do you contact referred clients?
Within one business day of receiving the referral, every time. If we can’t reach the client after several attempts, we come back to you rather than letting the referral go quiet.
What are your report turnaround times?
Initial assessment summaries go to the referrer within one week of the first visit. NDIS plan review reports and functional assessments are delivered by the agreed deadline. Tell us the plan review date and we work backwards from it. GP and surgeon updates are sent at treatment milestones.
Do you have capacity for new referrals?
Yes. We’re currently accepting new referrals across our whole service area, from Tweed Heads to Coomera and the Logan corridor. For time-critical referrals (like hospital discharges), call 0490 427 392 and we’ll confirm capacity on the spot.
What if a client isn’t suitable for physiotherapy?
We tell you promptly and honestly, and where we can we suggest a more appropriate service. We’d rather protect your trust than hold onto an unsuitable referral.
Referrals in under 3 minutes
Your client is in good hands
Online form, email or phone, whichever is fastest for you. We'll take it from there and keep you informed at every step.
- Client contacted within 1 business day
- Assessment summary within 1 week
- Reports delivered by your deadline